![]() To do so, go to the MFA portal and follow the steps to add a secondary device. You cannot add a secondary device directly from the mobile app. Error received in mobile app when adding a secondary device.If after several attempts with different codes the authentication is not successful, remove the device and re-add it on the MFA portal. Wait for a new code to be generated and login again. The token-generated six-digit code does not work: The code is valid for 30 seconds only.No push notification is sent via the mobile app: Make sure push notifications are enabled on the mobile device.Microsoft Authenticator app is not compatible with the mobile device error message: Use the hardware token.
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